Now that the holidays are over, retailers are facing the return of products bought by customers with the best intentions (or not.) Clothing, books, entertainment media, tech gifts, gourmet foods, appliances, and nearly anything else that someone thought was “the perfect gift” are always subject to … [Read more...] about How Holiday Returns Add To 3PL Profitability with Reverse Logistics
One of the most important links to your customers is what happens when they call your company. Are they greeted with a friendly, helpful voice, or an indifferent individual who sounds like they’ve been interrupted? It takes one bad call experience posted to social media to turn a large number … [Read more...] about Quality Interaction With Customers Is Critical. How Do 3PL Call Centers Monitor This Function In Southern CA?