While logistics has stayed the same on a basic level, new trends are disrupting the way it operates. In many cases, that disruptor is technology. Here we’ll examine four of these disruptors that are improving the logistics industry for companies, shippers and consumers of these … [Read more...] about Trends That Are Affecting The Logistics Industry In California
One of the most important links to your customers is what happens when they call your company. Are they greeted with a friendly, helpful voice, or an indifferent individual who sounds like they’ve been interrupted? It takes one bad call experience posted to social media to turn a large number … [Read more...] about Quality Interaction With Customers Is Critical. How Do 3PL Call Centers Monitor This Function In Southern CA?