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3PL Worldwide works closely with the following partners to provide comprehensive and customized service to our clients. Our partners allow us to achieve our goal of creating happy customers, one order at a time.
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JumarDirect, LLC is an end-to-end website design, development and interactive marketing agency providing strategic and technical solutions to businesses of all sizes. |
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Liquid Focus is a full service ecommerce and interactive marketing agency providing results-driven conversion sites for direct response campaigns to full online marketing. |
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Escalate Retail builds proven, results-driven software for Clienteling, E-Commerce, Order Management, and Retail CRM. |
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IBM provides business solutions and recommendations for the best offerings from our IBM Business Partners. Take advantage of deep industry and technical expertise that bring together unique solutions to address the business challenges of your growing business. |
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Minisoft develops and markets document management, connectivity, client-server middleware and web development tools for the Hewlett Packard, IBM, UNIX/Linux, Windows, Solaris, and Macintosh computer platforms. |
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netCentrix specializes in providing complete eCommerce solutions for premier online and catalog retailers. |
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Abel Womack offers a unique array of material handling equipment as well as warehouse design capabilities, products and support services. |
We also partner with the following to provide our clients with superior shipping service at discounted rates:
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Thank you for contacting 3PL Worldwide. One of our associates will contact you shortly regarding your inquiry.
Thank you for contacting 3PL Worldwide. One of our associates will contact you shortly
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www.3plworldwide.com
500 Bic Drive
Building 4
Milford, CT 06461
US
888.456.1940
3PL Worldwide, a world class provider of third party logistics for direct response, e-commerce, catalog marketers and retail distribution, is in search of an operations professional to run its’ expanded West Coast facility. Located just outside of Los Angeles, our new 150,000 square foot location will become a major force in the growth of 3PL Worldwide.
The qualified candidate will have extensive warehousing and distribution experience with direct to consumer shipments and retail distribution. This highly visible position will have full P&L and operational responsibility and will report to the president. We are looking for a highly professional team player to build our west coast team from the ground up. If you have the experience and are looking to become a key member of a dynamic management team, please send your resume with salary requirements to:
GMOpportunity@3plworldwide.com
Salary and bonus will be commensurate with experience.
Benefits include: Medical and 401k with employer match.
Resumes will not be considered without salary requirements.
Shipping and freight can add up and cut into margins. They can sometimes be the difference between a healthy campaign and one that struggles to turn a profit. We use our strength and our smarts to save clients on third party shipping and inbound freight expenses. 3PL Worldwide’s expertise is not just about saving money; it’s also about moving product quickly into your customers’ hands. Less time on the road and in the warehouse means better service and higher customer reorder and retention rates.
Inbound freight analysis — 3PL Worldwide conducts inbound freight analysis to develop zoned distribution solutions using our bi-coastal warehouse facilities. Forward freight from the manufacturing plant to either the East or West Coast, providing your company cost savings. 3PL’s Connecticut warehouse is conveniently located just 90 minutes from the major New York and New Jersey ports. Our California warehouse is only 20 minutes from the port of Long Beach.
Shipping volume — Because 3PL ships more than 8 million packages a year, we can negotiate substantially lower third party shipping rates with the major carriers on behalf of our clients. 3PL recognizes that shipping and handling play an important role in our clients’ marketing programs. We go to great lengths to keep third party shipping costs down so that you can offer your customers greatly reduced savings and protect your margins.
Through our extensive third party logistics experience, our team has seen it all. Whether you are starting out with a direct response program, have outgrown your current processing and warehouse systems or are looking to switch order fulfillment providers, 3PL can support you in all areas of third party logistics. Our team of order fulfillment operators and technology professionals are available to consult on:
Order Management & Fulfillment
| Order processing | Order fulfillment |
| Inventory management | Reverse logistics |
| Continuity plans | Auto-ship programs |
| Retail & EDI distribution | Trial & sampling |
| Programs kitting | Specialty fulfillment |
| Integrated e-commerce |
Program Design
| Program start-up | Custom database programming |
| Customer call center service | Call center operations |
| Vendor selection | Shipping & freight analysis |
Flexibility is built into all our order fulfillment systems. 3PL Worldwide can show you how you can improve your processes and services, increase sales and reduce expenses.
3PL’s fulfillment and distribution facilities have been designed to store a variety of product needs. Our Facilities can handle the unique operating requirements of industries such as apparel, footwear, perishables, hard goods, high security items. We have a digital security system, allowing our clients to view the warehouse whenever they feel the need.
3PL utilizes Softshare and EDI Support to manage all of your retail distribution needs. With access to over 2000 retailers, we can get your merchandise there on time, without incident. We manage your EDI process from start to finish. Our EDI specialists know the requirements and make sure your shipments are handled to the retailers specifications. So if Wal-Mart or Target on your mind, rest assured, we can take care of your needs.
3PL’s inventory management systems, we track your inventory’s every move. Our system keeps track of your purchase orders, and the costs associated with every item shipped and returned. From the receiving function, your inventories are verified, entered, located in bulk, or prime picking locations for order fulfillment. Based on bin characteristics, our system tracks the usage and moves the needed amount from our bulk locations to prime picking locations, keeping picking productivity at it’s highest. All stock adjustments are tracked by user, and full accounting is available in our reporting at the item level. Your inventory is in good hands with 3PL and we are proud of that!
East coast. West coast. 3PL Worldwide has you covered with bicoastal warehousing and logistics. With a total of 300,000 square feet of secure, sprinkler-protected, alarmed, class A warehouse space, 3PL is uniquely situated to minimize landed goods cost and reduce outbound postage and delivery times.
In Connecticut: 150,000-square foot warehouse located in Milford, CT. Ninety minutes from major New York and New Jersey metro ports.
In California: 160,000-square foot warehouse located in Pico Rivera, CA. Twenty minutes from the port in Long Beach, CA.
Both warehouses are state-of-the-art facilities, with energy efficient, motion-sensored lighting ,and hand-held scanner receiving technology. Before we assign a warehouse, we consider a number of logistics to determine the optimal zoned distribution pattern for your product:
3PL offers extremely flexible and scalable distribution strategies to manage the entire supply chain path, including typical upstream items like foreign manufacturing, freight forwarding, U.S. porting, drayage. All logistics are managed by a complete family of integrated technologies to handle order management, inventory, distribution, returns management, and supply chain needs, along with associated reporting.
Our warehouses are designed to store a variety of products, including health and beauty goods, pharmaceuticals and nutritional supplements, apparel and footwear, perishables, hard goods, glassware and breakable goods, and high-technology items.
3PL’s warehousing and logistic systems provide real-time inventory reports and allocation functionality; full P.O. and ASN receiving capabilities; QC inspection; RF-enabled receiving and inventory control; put-away to directed warehouse locations; and full kitting and specialty assembly. For complete outsourced warehousing and logistics, 3PL has you covered from coast to coast.
Sidebar testimonial “Our company ships out of both coasts. 3PL saves us money by determining which of their two warehouse locations is the most efficient for each product. Since 3PL’s warehouses are located close to the ports, we get the product from pier to warehouse quickly and without a lot of cost.” Owner, DR Merchandise Marketing Firm
In the past year, 3PL has mailed over 10 million samples and offers for our clients. Some simple and some very involved. A strategic partner of 3PL is Elite Sampling & Media Group. They offer a complete range of venue based & direct mail sampling programs as well an extensive roster of place based media programs. Elite’s expertise in consumer identification and target market segmentation coupled with the back end capabilities of 3PL, allows for the seamless delivery of promotional programs from idea generation all the way through to complete execution. If results are what you want, look no further. For more details on Elite’s program capabilities, visit them on the web at www.elitesmg.com, or email 3PL at info@3plworldwide.com.
3PL works with some of the leading direct response and promotional agencies in the country on kitting and specialty product fulfillment. Agencies know of 3PL’s proven track record for putting together even the most challenging kits. We can help with whatever you need — from gift baskets to information collateral, promotional kits to rebates and sweepstakes.
3PL Worldwide has the infrastructure and expertise to flawlessly execute kitting and assembly fulfillment and the delivery of specialty fulfillment items, including:
Manufacturers and marketers know that one of the most effective ways to increase sales is to let customers sample their product. Each year, 3PL Worldwide mails millions of samples and trial sizes for our clients. We have experience with both standard and complex sample fulfillment programs and can recommend a variety of strategies.
The best of sample program development and fulfillment house services — To provide the best service and knowledge for our clients’ sample fulfillment programs, 3PL has teamed up with Elite Sampling & Media Group. Elite offers a complete range of venue-based and direct mail sampling programs along with an extensive roster of place-based media programs. Elite’s expertise in consumer identification and target market segmentation, coupled with 3PL’s fulfillment house capabilities, allows for the seamless delivery of promotional programs from idea generation all the way through to delivery.
The 3PL time and savings advantage — We process, fulfill and mail large volumes of samples and trial sizes. Our automated machinery makes insertion fast and minimizes breakage or damage. We load lists quickly and handle all preparations for mailing. We work to save you money on packaging and postage without compromising the quality of product presentation.
With 3PL there’s no “trial and error.” We are committed to the success of your sampling promotions.
3PL Worldwide offers returns receiving, return to stock, repackaging, return to vendor as well as liquidation services. Automatic credits are issued to your customers reducing processing time and customer service costs. Returns made easy keep your customers happy!
3PL Worldwide’s inventory management systems track your inventory’s every move. Plus, supply chain outsourcing allows multichannel marketers to minimize overhead costs and maximize speed.
Starting at warehouse delivery — Your inventories are verified upon receipt in 3PL’s warehouses. They are then entered and located in bulk or prime picking locations for order fulfillment. All stock movements are tracked at the item level, giving you full visibility into your inventory.
Onto warehouse movement — Based on bin characteristics, our inventory management system tracks product orders and moves the needed amount from our bulk locations to prime picking locations, keeping picking productivity at its highest. All stock adjustments are tracked by user and full accounting is available in our reporting system at the item level.
Until product reaches your customer — Our highly sophisticated inventory management system keeps track of your purchase orders and the costs associated with every shipment and return. We know the exact cost of the item at the order level, so that you know how your campaigns are doing, right down to the penny.
3PL becomes your supply chain outsourcing partner and works with you to minimize inventory costs. We take every precaution to ensure you are never caught without enough product or with the wrong mix of inventory. Keeping apprised of your inventory helps you to plan manufacturing and marketing programs.
3PL has the country covered for your retail distribution. We are equipped to support large volume fulfillment and distribution to both EDI and non-EDI retailers. With highly efficient warehouses on both the east and west coasts, 3PL gets your product to retail chains and stores quickly and helps you realize significant savings on shipping.
EDI distribution — 3PL uses Softshare and EDI Support Inc. to manage all of your EDI retail distribution needs from start to finish. With access to more than 2000 retailers, we get your merchandise delivered on time and on budget. Our EDI specialists are highly experienced with EDI retail distribution requirements and make sure your shipments are handled to the retailers’ specifications. So if Walmart or Target are on your mind, rest assured, we can take care of your needs.
Non–EDI distribution — We provide the interface between you and your retail partner ensuring all delivery specifications are met for timing, quantity and packing labels. 3PL supports clients with fulfillment and retail distribution to some of the most well recognized chains, including Walgreens, GNC and Rite Aid. We anticipate hurdles, provide recommendations, supply detailed data and we do it at a price that protects your margins.
Weekly. Monthly. Bimonthly. Free Trial Offers. Whatever your auto-ship time frame, 3PL has the flexibility to process and fulfill your continuity plan orders. We recognize how crucial reporting is to the success of a continuity plan. We provide you with the essential data you need to track performance, all in real-time. No delays. No guessing. It’s the data you need to make fast decisions.
Auto-ship processing and fulfillment — Our OrderTrax database leads the industry in pulling all future recurring transactions for processing and fulfillment on your customized schedule. Need to know what to order or how much you can expect in sales next month? Our reporting will give you the answers. 3PL’s real-time campaign reporting is essential to the success of auto-ship programs.
Complete web-based reporting — 3PL’s real-time transactional data helps clients manage their continuity plans and gauge retention and attrition rates. Our continuity tracking report contains detailed analytics, cycle by cycle and can be requested in variable date ranges so that you can correlate continuity orders with specific marketing initiatives and media spends. Tracking reports that detail exactly where your customers are in the cycle/auto-ship process can show you how long your customers are “sticking.” Quickly spot retention trends to adjust offer scripting, product configuration, price point testing and cycle length.
Better reporting = Better forecasting — Only at 3PL will you find Mission Control. Our unique web-based reporting site is much more than a dashboard; it provides clients with instant access to 3PL’s futures-based forecasting tools. Make informed decisions using forcasted data drawn from real-time transactions on upcoming campaign events in both orders/units and revenue dollars. Get accurate projections for cash flow and inventory planning. Together with our detailed cancellation/refund and decline reports, 3PL clients have all the relevant metrics to measure the health of a campaign at their fingertips.
Save a Sale – the Final Piece — Close the operational and administrative loop on auto-ship campaigns with our multichannel Customer Service. 3PL is your partner in customizing retention programs and save-the-sale programs to maximize recurring transaction revenues. We work hard to keep your customers coming back.
3PL Worldwide carefully orchestrates product fulfillment to make sure your customers are shipped the correct items and with all contents intact…all within 24 hours.
We use our OrderTrax and Escalate Retail (Ecometry) order fulfillment systems to get product into your customers’ hands as quickly as possible, thereby reducing customer service contacts and increasing cash flow. Our product fulfillment systems send order confirmation emails and shipping confirmation emails with tracking numbers, so your customers can see the status of their shipment. By being proactive and keeping customers informed about their orders, 3PL reduces the number of order status call inquiries. This reduces your overall order fulfillment cost in addition to encouraging repeat buyers.
All packing slips are placed on top of the merchandise so your customer knows exactly what is inside. Order forms for accessories and sales items are included so you don’t miss a marketing opportunity.
We partner with our clients to deliver the finest in fast, flexible fulfillment. But our relationship goes even further than that. 3PL Worldwide’s depth of management experience and problem solving allows our clients to find ways to save money, improve service, and maximize sales revenue along every step of order management and fulfillment. With our specialized areas of support, you only need to go to one source for all your third party logistics needs.
Shipping & freight — 3PL’s inbound freight analysis helps determine which warehouse location — East Coast or West Coast — provides the greatest cost savings and the fastest customer delivery. Our ability to negotiate with the leading third party shipping companies translates into direct savings for your campaign.
Consulting — Tap into our extensive knowledge base to work through details large and small on any aspect of campaign design and order fulfillment.
Lettershop services — 3PL’s in-house lettershop services combine professional quality printing production with mailing list management and delivery.
Partners — We partner with the leading vendors in third party logistics. We’ve done the research, negotiated volume rates and nurtured working relationships.
As e-commerce becomes increasingly important in direct-to-consumer marketing, 3PL offers our clients more sophisticated services and greater value. We are proud to partner with multiple vendors to help clients build best practice, search engine friendly e-commerce web sites that integrate into Escalate Retail’s Ecometry platform — a site accelerator with data caching, content management and a host of advanced functions.
This system is managed through a browser based administration panel with no software or servers to purchase or maintain. All web related data is cached providing optimum performance of your web site and minimizing Ecometry server load. Real-time reporting lets you make informed decisions fast and easy.
Complete Web 2.0 features for e-commerce — Your site will contain all the core e-commerce features you need to run a successful e-commerce web site including:
Additional modules can be added for customer interaction, additional payment options, advanced search functionality, Amazon integration, and chat help.
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East Coast. West Coast. 3PL Worldwide has you covered with bi-coastal warehousing and logistics. With a total of 300,000 square feet of secure, sprinkler protected, alarmed, Class A warehouse space, 3PL is uniquely situated to minimize landed goods cost and reduce outbound postage and delivery times.
Both warehouses are energy efficient, state-of-the-art facilities with motion sensor lighting and hand held scanner receiving technology. Before assigning a warehouse, we consider a number of logistics to determine the optimal zoned distribution pattern for your product, including:
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3PL offers extremely flexible and scalable distribution strategies to manage the entire supply chain path, including typical upstream items like foreign manufacturing, freight forwarding, U.S. porting and drayage. All logistics are managed by a suite of integrated technologies that handles order management, inventory, distribution, returns management and supply chain needs along with associated reporting.
Our warehouses are designed to store a variety of products, including health and beauty goods, pharmaceuticals and nutritional supplements, apparel and footwear, perishables, hard goods, glassware and breakable goods, and high technology items.
3PL’s warehousing and logistic systems provide real-time inventory reports and allocation functionality; full P.O. and ASN receiving capabilities; QC inspection; RF-enabled receiving and inventory control; put-away to directed warehouse locations; and full kitting and specialty assembly.
For complete outsourced warehousing and logistics, 3PL has you covered from coast to coast.
For catalog and e-commerce — 3PL uses Escalate Retail from Ecometry, the Internet Retailer award-winning catalog and e-commerce order processing platform. Purchase orders are entered directly into 3PL’s system which enables Ecometry to provide over 700 reports on everything from product offers and credit card processing to SKU locations and inventory management. From beginning to end, we provide tracking for all your analytical needs.
For direct response — Only 3PL has OrderTrax for processing your multi-pay and continuity programs. Fast and flexible, our system has been custom built to create the ultimate order processing platform for direct response marketers. 3PL is always thinking “outside the box” and how to better serve our clients. OrderTrax allows us to be extremely agile in an ever-changing industry.
Extensive data mining tools — Drill through all of your data at the touch of your fingers. Know what offers are working and which need to be changed. With 3PL’s flexibility, you can run your data reports at the end of the day and have adjustments implemented the very next morning. You can also have most reports generated automatically and have them emailed directly to your email or PDA account. We make is easy for you to succeed.
Flexibility: the core of 3PL’s order processing systems — We process tens of thousands of orders each day from a variety of formats. Whether mail order, batch processing, integrated e-commerce or real-time in our call center, your customers’ orders flow into 3PL’s system at scheduled or real-time intervals, allowing same day shipping. 3PL has established relationships with all the major ISOs and processing platforms including PayPal, Authorize.Net, TransFirst, Chase Paymentech, as well as with specialized merchants. We directly transmit your order data files to save time and minimize processing fees.
Safe and Secure — At 3PL, security and PCI compliance are a top priority for us. We make sure that all of our systems adhere to the latest security standards and firewall protection. All of our servers are redundant, encrypted and backed up daily so that you never lose an order.
Fast. Flexible. — That’s the 3PL way of making sure you get the best in order processing.
Other fulfillment companies may offer online reporting, but many lack the true customization that 3PL Worldwide provides. Our interactive web reporting system, Mission Control, provides clients with real-time monitoring of project performance whenever you need it in. Log in from home, office or on the road to access more than 700 fulfillment and processing related reports. Our simple to use menu gives clients:
3PL’s experience in direct-to-consumer programs and multichannel retailing makes us uniquely suited to understand our clients’ needs and to fulfill their reporting requests. We recognize all the key components for managing direct response projects including consumer order tracking, financial deposits and inventory reordering. Sort by promotion or source or any variable you chose. Run reports on demand or schedule them to run automatically daily, weekly and monthly. All reports are stored online and can be retrieved at the touch of a secure button and downloaded into easy formats. And because managing cash flow is a vital concern to our clients, we offer real-time data so that you can make sound decisions for a healthy campaign.
Our goal is to make order fulfillment easier for you. We offer our own in-house lettershop services to accommodate all your mailing and labeling needs. No job is too big or too small. From mixed mail matches to sample programs to one-off marketing programs, we do it all. Our inkjet printers process thousands of pieces of mail each day. We print, sort, mail and deliver your projects to the post office daily.
3PL offers 24/7 services within our operations. If your business requires around the clock customer service, we utilize a strategic partner Protocol, located just 30 minutes from our facility in Cheshire CT. Protocol is a state of the art facility that accesses our systems remotely allowing seamless service for your customers. Protocol has full access, which allows them to assist your customers just as you want. Whether in our internal call center or in our partners call center, your customers receive world-class service, and with this set-up, full redundancy of call center operations is a by-product.
3PL currently has 65 CSR positions in our facility with room for growth up to 70 seats. We employ full time Call Center Trainers who work with CSR’s and supervisors to reinforce ongoing training goals on a daily basis. Our call center deploys seven (7) T-1 lines allowing for multiple lines/DNIS to be assigned. Our system features built-in hunt groups to route calls to assigned seats. Projects within our customer service unit enjoy the flexibility of a semi-dedicated or fully dedicated staff. All agent positions are pc based, with web access and digital phones converting DNIS to English Language.
Services 3PL Offers:
3PL can take your orders in a variety of ways, keeping our solution very flexible for our clients. From mail order, to batch processing, to integrated ecommerce engines, to real time call center, your customers orders flow into our system at scheduled or real-time intervals, allowing same day shipping if required. Our systems process thousands of orders each day!
Outstanding account management is a key component to building lasting, professional working relationships with our clients. Each of our clients is provided with an account manager from the inception phase to the day to day management of your project. The individual who is assigned will be the liaison between your organization and all of our internal departments. The primary function of our client services department will be to oversee and manage any and all business that you entrust to 3PL…keeping you informed every step of the way!
What we will do for you:
Assess expectations – Our #1 goal is always to determine what our clients’ expectations and goals are, right from the very beginning. It is important to have a clear vision of the direction of every project that we are involved in. Our experience in the direct response fulfillment industry extends over 20 years. So, once we have a clear understanding of what our clients expect and need, we are able to offer ideas and suggestions on the best route to take toward implementation.
Ensure execution – 3PL employs account managers who are familiar with needs and expectations of our clients. They are aware of the importance of time management, cost efficiency, and order Management functions for the assigned set of fulfillment tasks insofar as each project is concerned. Follow through is imperative and responsibilities that are delegated to various departments are monitored through completion. At 3PL, nothing less than this is acceptable!
Reporting – Your business is our business! Our account management team will make certain that you are provided with daily and weekly performance metrics so that you have total visibility to the performance of your project(s) such as real-time inventory management, financial details, customer-service statistics, etc. We realize that our clients need this information in order to make well informed business decisions that are critical to the growth and progress of their respective organizations.
3PL Worldwide offers true multichannel support for all types of offer configurations — direct-to-consumer, e-commerce, catalog, mail order and consumer promotion markets. Each program is assigned a Client Services manager with overall responsibility for project performance.
We provide a complete and integrated suite of outsourced fulfillment services to manage your direct-to-customer operations, fulfillment, order management, inventory, returns, EDI and non-EDI retail and bulk distribution and supply chain needs. Comprehensive and transparent online reporting ties it all together for you.
At 3PL we believe the best way to minimize returns and suppress refunds is to do our job right at the outset. Orders are processed quickly, product is shipped accurately and packaging is designed for maximum protection and minimum weight. When returns does occur, our returns processing issues credits quickly resulting in reduced time and customer service costs. 3PL’s reverse logistics management gets your product back into inventory quickly, refurbished and repackaged when needed, to keep your inventory costs to a minimum.
Customer service is one of the cornerstones of 3PL’s order management process and the key to efficient and profitable direct response campaigns. 3PL Worldwide’s full-service, bilingual (English/Spanish) customer service call center is scalable to your needs and is designed to manage all aspects of customer contact. We handle an average of 250,000 customer service calls monthly with speed and professional service — calls are answered in less than 20 seconds and call abandons are less than 2%. Along with administering call center outsourcing solutions for direct-to-consumer programs, we also incorporate save-a-sale missions into each project.
Premier call center outsourcing technology — We blend multichannel contact systems including Live Agent, Interactive Voice Response (IVR) and e-CRM, which are supported by the most current VoIP technology software programs. Our advanced IVR integrates customer requests through extensive phone and database capabilities. Reporting is comprehensive and tracks the complete range of functions and tasks performed by the IVR. When paired with 3PL’s order processing systems, our IVR is fully integrated allowing immediate retrieval of the caller’s variable data including order history, transaction data and order status. The option to transfer to a live Customer Service Representative is available at any time during the call process and may be customized to match your business needs.
Skilled customer service representatives — 3PL’s Customer Service Call Center handles all calls with the highest level of attention and care. Clients have the flexibility to choose semi-dedicated or fully dedicated staff. 3PL’s Call Center trainers work intensively with our CSRs, and our supervisors reinforce training goals on a daily basis. 3PL’s Call Center has the capacity for 70 CSRs along with access to an additional 220 seats and 24/7 coverage. In selecting 3PL as your outsourced call center, you can choose to have live or remote monitoring or whether to have calls digitally recorded. Additionally, clients can choose to use our email contact management capabilities, which allows customer email inquiries to be auto-routed from a client-hosted site to 3PL’s Customer Service center.
Leader in “self-service” tracking — Customers can track the status of their order and/or refund directly by going to your web site. Increased functionality lowers a campaign’s overall customer service expense by eliminating the cost of a live touchpoint. 3PL is constantly finding new ways to drive acquisition, retention and client revenue while reducing overall costs.
3PL Worldwide is a world class provider of third party logistics to direct response, e-commerce, and catalog marketers. We offer a complete array of order processing, fulfillment services, inventory management, 3pl logistics, call center operations, and warehouse and logistics management to move your goods from our bi-coastal warehouses into your customer’s hands quickly, correctly and at a price that preserves your margins.
3PL gets your direct response program up and running in days, not weeks. 3PL’s custom built OrderTrax system processes over a half of billion dollars in sales orders annually, and our call center handles hundreds of thousands customer contacts each month. We use award winning Escalate Retail for catalog order processing, enabling customized online reports tailored to your order fulfillment needs in real-time.
Because fulfillment is all we do, our client servicing is a stand-out. We are structured for maximum flexibility and customization. And when you need to speak to someone on your team, you get answers, not delays. We take the guesswork out and put the intelligence in.
Bi-coastal warehouses for cost-effective distribution.
3PL’s bi-coastal warehouses contain more than 300,000 square feet and state of the art technologies. Our headquarters, east coast warehouse, and call center are located in Milford, Connecticut — just 90 minutes from major New York and New Jersey ports. Our Los Angeles warehouse facility is only 20 minutes from the Port of Long Beach.
3PL Worldwide lives up to our commitment to our clients, to their customers, and to protecting the bottom line every day by providing fast, flexible fulfillment. We combine the best in order management, logistics and fulfillment services, bi-coastal warehouse facilities and call center management to create happy customers one order at a time.
3PL meets the demands of today’s fast-paced multichannel market. Customers expect prompt service and quick delivery and marketers demand flexible, scalable logistic systems and up-to-the-minute reporting. We never accept the status quo. 3PL is constantly implementing new ways to provide better service, actionable metrics and cost savings.
Management team experience — Each member of 3PL’s management team has an average of 15 years experience in direct response fulfillment. Our experience allows us to coordinate the ideal systems for your program, anticipate your problems and help you navigate through any unanticipated bumps. We are also extremely proud of the stability of our Client Services team. With 3PL Worldwide, your account managers provide consistent, knowledgeable service.
Real-time reporting — 3PL’s state of the art interactive reporting management tool, Mission Control provides deeper, more relevant and actionable metrics. Log in from the Web and run real-time reports on finance, inventory logistics management, customer service or order processing…any way you want to see your important order and campaign data.
24/7 Customer Service — With 3PL Worldwide your company will always be open for business. 3PL has complete state of the art call center redundancy to ensure your customers will receive world class service all day, every day. We also offer order management technologies that integrate into your customers’ data either through IVR or web access linked directly to your commerce site.
Outstanding account management — Our Client Services managers are the linchpins to 3PL’s outstanding client service. Each 3PL client is assigned a manager who becomes your single point of contact and coordinates all aspects of the program — from inception through launch to maintaining day to day project management. Our Client Service managers keep you informed and ensure that all departments work together for you.
150,000-square foot warehouse located in Milford, CT. Ninety minutes from major NY and NJ metro ports.
160,000-square foot warehouse located in Pico Rivera, CA. Twenty minutes from the port in Long Beach, CA.